Grievance Redressal Policy

1. Commitment to Consumer Satisfaction

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, RentDeed.in has instituted a transparent grievance redressal mechanism to address any client concerns regarding agreement drafting, doorstep biometrics, billing, or government filing delays.

2. Designated Grievance Officer

Clients may register their grievances, feedback, or complaints directly with our appointed Grievance Officer:

• Name: Legal Grievance Officer — Customer Care Operations
• Company: RentDeed.in
• Physical Address: Office 12, Commercial Wing, Sangvi, Pune, Maharashtra 411027, India
• Direct Phone: +91 8983878780
• Dedicated Grievance Email: support@rentdeed.in
• Working Hours: Monday to Saturday: 9:30 AM – 6:30 PM (Excluding National Holidays)

3. Grievance Escalation & Resolution Timelines

• Level 1 — Initial Acknowledgment: Every complaint received via email or phone is assigned a unique ticket number and acknowledged within 24 to 48 hours.
• Level 2 — Investigation & Redressal: Our legal operations desk liaises with field executives or government technical desks to investigate the matter and proposes an actionable resolution within 5 to 7 business days.
• Level 3 — Final Resolution: In all cases, formal resolution or grievance closure will be completed within a statutory maximum of 15 days from receipt.

4. How to File a Grievance

When reporting a grievance, please include: your booking reference ID, registered mobile number, property address, and a concise summary of your complaint so our team can immediately retrieve your file.